1. Accessibility
If you require this policy in a different format, an alternative language, or you need any help reading this document, please get in touch with our governance department by emailing qualityandcompliance@vhg.co.uk
2. Introduction
As a leading healthcare provider for physical and mental health solutions in the United Kingdom, we at Vita Health Group Limited (VHG) are committed to safeguarding the privacy and fundamental rights of those who use our services.
We are registered with the Information Commissioner’s Officer (ICO) under registration number Z119838X.
This Privacy Notice (this Notice) covers how Vita Health Group collect, use, disclose, transfer and store data when interacting with us when using our app. When engaging with us through use of our products and services, we will provide you with a more specified privacy notice related to that product or service.
This Privacy Notice will be reviewed and updated on a yearly basis, or earlier when significant changes to relevant legislation warrants it. It was last updated 22/04/2024
3. Identity of the data controller and scope of this notice.
Vita Health Group Limited consists of:
- RehabWorks Ltd
- Right CoreCare Ltd
- WorkplaceWellness Ltd
- Crystal Palace Physio Group Ltd
And including subsidiary companies or trading names.
For the purposes of Data Protection Legislation (including the Regulation (EU) 2016/679, General Data Protection Regulation (GDPR) and The Data Protection Act 2018) the parent company, Vita Health Group Limited acts as the data controller for all personal data processed by us.
We provide healthcare and wellbeing services to the NHS, occupational health providers, employers, insurance companies and other private customers.
This Privacy Notice serves as the basis to enable transparent communication between us and you, as data subjects. It sets out and explains how we collect, process and securely store any of your data submitted to us through use of our app as well as the rights you have over your data, with whom we may share your data with and how to contact us about your data we process should the need arise.
If you have any further questions about the scope of this notice, please contact the Data Protection Officer (DPO), whose details are listed in the relevant section below.
4. Collection, processing and retention of personal data
VHG do not collect personal data from our App directly.
VHG only collect anonymised data from of actions from the use of the App that include:
- Views of articles
- Like of articles
- Bookmarks of articles
- Anonymous questionnaire responses
These details are taken at an organisation level and do not include any personalised data.
VHG only use this information for statistical information to help us improve the product offering.
5. Data protection officer (DPO) and contact
As VHG engage with the NHS and other public bodies on a regular basis to provide various services which involve the processing of personal data a Data Protection Officer (DPO) has been appointed. The DPO in in charge of addressing and managing data protection matters concerning your personal data within VHG. The DPO is embedded within VHG to ensure continued compliance with any relevant data protection legislation. If you wish to contact the DPO directly, please send an email to Informationgovernance@vhg.co.uk
Alternatively, The DPO is also available for contact at the following postal address:
Vita Health Group
Data Protection Officer
Suffolk House
14 Woolhall Street
Bury St. Edmunds
Suffolk
IP33 1LA
6. Complaints
If you wish to raise or discuss a complaint about how your personal data has been handled by us, please contact the Compliance Officer at Experienceandfeedback@vhg.co.uk who will be happy to assist you.
If you are in any way dissatisfied with the Compliance Officer’s response to any concern raised, under Article 77 of the GDPR you have the right to directly lodge a complaint with the Information Commissioner’s Officer (ICO). Under Article 80, you may also authorise certain third parties (such as legal representatives) to make such a complaint on your behalf.
Vita is an award-winning, CQC registered healthcare provider
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Vita values you
In the coming months, Vita Health Group will be launching a brand new website. But before we do, we’d love to hear from you. Complete our short user experience survey so you can have your say on how we can improve your online experience in the future.
We hope you’re enjoying the summer weather! To help you stay active and pain-free, we’re offering a 10% discount on initial physiotherapy consultations when booking online.
Available at our Crystal Palace, Mottingham, Croydon and Orpington clinics, this offer is valid until the 31st July, so book your appointment today!
Join course leader, Lucie Ironman
for a free 30min webinar on Vita’s newest course – Mental Health Advocacy. Designed specifically for the workplace, learn about the mental health topics covered, learning style and after course support. Book below.