At Vita Health Group equality, diversity and inclusion are at the heart of our offering. We continue to develop our commitments to monitor and understand the various health inequalities which may be affecting our service users through mechanisms such as the Equality Delivery System (EDS) which is an equality improvement tool used across the NHS. We use this tool to ensure our services meet local community needs, address inequality and better our work environments. Our latest report can be found here.
We want to ensure that all service users feel safe, valued, respected, and supported whilst accessing our services, with freedom to bring their whole authentic self to their appointments with us. This includes those who are most vulnerable. For further information on Safeguarding, please visit the following link: Safeguarding Statement – Vita (vitahealthgroup.co.uk)
Vita Health Group takes responsibility as an organisation for challenging any inappropriate behaviours and inequalities that may be experienced by colleagues and service users. All forms of violence, threatening behaviour, abuse, discrimination, harassment, and any form of prejudice are taken very seriously and will not be tolerated. We adopt a zero-tolerance approach to all forms of discrimination and prejudice, including:
- Ableism
- Ageism
- Anti-Semitism
- Biphobia
- Homophobia
- Islamophobia
- Racism
- including institutional and systemic racism
- and antigypsyism/anti-Roma discrimination
- Sexism
- Transphobia
- Xenophobia
We strive to continuously improve equality, diversity, inclusion and the wellbeing of our staff and service users and continue to review, update, and improve our organisational policies, procedures, and culture in alignment with this.
If you would like to share feedback on your experience with us or raise a particular issue in respect to your treatment or care then please contact us on Experienceandfeedback@vhg.co.uk with your contact details and a short summary and one of our team will be in contact with you to discuss this further. Further information on our complaint’s procedure can be found at: Complaints Procedure – Vita (vitahealthgroup.co.uk)
Vita is an award-winning, CQC registered healthcare provider
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In the coming months, Vita Health Group will be launching a brand new website. But before we do, we’d love to hear from you. Complete our short user experience survey so you can have your say on how we can improve your online experience in the future.
We hope you’re enjoying the summer weather! To help you stay active and pain-free, we’re offering a 10% discount on initial physiotherapy consultations when booking online.
Available at our Crystal Palace, Mottingham, Croydon and Orpington clinics, this offer is valid until the 31st July, so book your appointment today!
Join course leader, Lucie Ironman
for a free 30min webinar on Vita’s newest course – Mental Health Advocacy. Designed specifically for the workplace, learn about the mental health topics covered, learning style and after course support. Book below.